We're so convinced that you'll love our products that we let you try them in the comfort of your own home. If you're not 100% satisfied, you can send them back at no extra cost. You'll receive a full refund - no fees, no hidden charges.
the eve home trial
100 night mattress trial
Because we believe the best way to know a mattress is right for you is to sleep on it for 100 nights, all eve mattresses come with a 100 night risk-free trial. This begins on the day of delivery.
If you're not happy with the mattress, all you have to do is email us or give us a call and we’ll pick it up for free, from your bedroom. You'll receive a full refund - no fees, no hidden charges.
For more details please see our terms and conditions here.
30 night topper trial
We give you 30 nights to decide whether the eve topper is a keeper.
Just remove the plastic and settle in for a good night’s sleep. The 30 night trial starts when your topper is delivered, not when you order, giving you the maximum time to get acquainted.
Not 100% happy? We’ll pick up the topper from your home, for free. Just let us know by phone or email, and we’ll find a convenient time to handle the exchange for you, at no extra cost. You'll receive a full refund - no fees, no hidden charges.
30 night memory foam pillow trial
We give you 30 nights to try out the memory foam pillow at home. Your 30 night trial starts when your pillow is delivered, not when you order.
To get fully acquainted with your new arrival, we ask that you try the pillow for at least seven days. Feel free to remove all the packaging your pillow comes in – we want you to have the full eve experience.
Return shipping is free, and we’ll give you a full refund - no questions asked. Just email your return request to email@example.com and we'll send you an email with a label to print out. Attach this to the item's box (if you don't have the original box, please package the pillow as securely as you can) and take the return to a UPS Drop Off Point. Once it comes back to us, we’ll process the refund.
The microfibre pillow can only be returned if it has not been used.
30 night cot mattress trial
We give you 30 nights to decide whether you want to keep the eve cot mattress. Your 30 night trial starts when your cot mattress is delivered, not when you order.
Please keep the box during your trial, as you will need it when you return your mattress. Don’t worry if the cot mattress is accidentally damaged with everyday use. We’ll still take it back.
Return shipping is free, and we’ll give you a full refund - no questions asked. Just email your return request to firstname.lastname@example.org and we’ll send you a prepaid return label. Print the label, pop it on the box and we'll arrange a collection with our carrier who will collect the baby mattress from your front door. Alternatively, you can drop it off at any UPS drop of location.
the other products
Not happy with one of our other products? These all have a 14 day refund period, provided there is no evidence of use. All you have to do is email a return request to email@example.com or call us on 0800 808 5766 within the 14 days, and we’ll send you a prepaid return label. Just pop it on your packaging and take it to a drop-off location. Easy like Sunday morning, right?
For more information, head to our refunds and returns page.