We believe that returning something should be as easy as buying it. So, if something’s not quite right, don’t hesitate to contact our lovely customer experience team.
refunds and returns
returns made easy
We exist to help you get your best possible start, so we hate to think you’re losing any sleep over our products or service. If something’s not right or you need any help, just contact our lovely customer experience team. Simply email us at firstname.lastname@example.org or call us on 0208 036 5535.
If you’re returning a mattress or any other product within its risk-free trial, we’ll even collect it from your home for free at a time that suits you. You can find more details on all product returns below.
If you're not happy with your mattress, just let us know within your 100-night trial and we’ll pick it up straight from your bedroom, for free, and fully refund your purchase. No questions asked.
You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about trying to squeeze it back in the box. You’d have to be superhuman to manage that marvellous feat.
If you’re not happy with a product during its trial period, all you have to do is let us know and we’ll arrange collection at a time that suits you, free of charge.
As soon as we receive your product, we’ll process your refund. We’ve popped a little reminder of the trial periods for each product below.
Mattresses: 200 nights
Cot Mattress: 30 nights
Memory foam Pillow: 30 nights
Topper: 30 nights
Your refund will be processed on the payment method that you used to place your order, within three days from the notification of the return of your item.
If you used a debit card, you should see the money in your bank account within three working days. This can take a bit longer for credit cards, and you should see the money in your account within seven working days.
Paypal can take up to two working days.
If you made your payment through our financing option, the money is usually refunded within fourteen working days. However, it may take a bit longer.
If you paid for a specific delivery time slot, this additional delivery cost will not be refunded.
replacing your mattress
If there is a fault with your mattress and you need to replace it, just phone or email our customer service team who will arrange a replacement. They’ll even make sure it arrives before your faulty mattress is collected, so you’re not left mattress-less.
offers and discounted products
If you’ve used one of our discount codes or product offers, like our £100 off additional items or two free pillows offer, you’re still entitled to the product trial periods. For more information, just head here.
If you don’t return the free products within their return policy, their price (at the time of your purchase) will be deducted from your refund. The free products won’t be eligible for a return in exchange for a refund or any other form of compensation.